Refund & Cancellation Policy
Plans change. Here’s how cancelling, rescheduling, and refunds work.
Version 2026-10-21 · Effective October 21, 2026
Paying for the Home Baseline Assessment
The Home Baseline Assessment is priced by home size ($199 up to 2,500 sq ft, $249 for 2,501–3,500 sq ft, $299 for 3,501–4,500 sq ft, custom quote over 4,500 sq ft) and is paid up front through our payment processor. It’s an overview visit: we observe the home’s condition and visible items of concern and send a photo report. No repairs are done during this visit.
Cancelling or rescheduling ahead of time
Cancel at least 24 hours before your scheduled assessment and you’ll get a full refund. Need a different time? Rescheduling with at least 24 hours’ notice is free.
Late cancellation or no access
If you cancel less than 24 hours before the appointment, or we can’t get into the home when we arrive, a $75 fee applies. For the rest of your payment after the $75 fee, you choose: we refund it, or apply it to a rescheduled assessment.
We understand emergencies happen. Management may waive the fee in exceptional circumstances.
If we have to cancel
If House in Order cancels or can’t provide your appointment, you choose: a free reschedule or a full refund.
After the visit
Once the agreed services are completed, the assessment fee is non-refundable, except where required by law or where House in Order fails to provide the agreed services. If you have a concern about your visit, please contact us at hello@myhouseinorder.com or (210) 807-9997. We want to make it right.
Size fees
We confirm size with county records. If it's off, we'll settle the difference before your visit. If the final amount differs from what you paid, we’ll refund the difference or collect it before the visit. If you’d rather not go ahead, you can cancel for a full refund.
Membership plans
Essential, Plus, and Complete memberships are optional and may be canceled at any time without a cancellation penalty. Cancellation stops future renewals and takes effect at the end of the current paid billing period.
Any visits already scheduled within the current paid billing period will be honored unless the customer requests cancellation of those visits. Unused visits and services do not roll over into future billing periods or qualify for refunds or credits, except as required by law.
If House in Order is unable to provide a service included in the customer’s paid membership period, we will offer a reasonable opportunity to reschedule or provide an appropriate credit or refund.
How refunds work
Refunds go back to your original payment method. They usually show up in 5–10 business days, depending on your bank.
Questions
Reach us at hello@myhouseinorder.com or (210) 807-9997.